You are here

Software Tips

Windows Live Mail client does not display the Inbox folder of an IMAP account
You may encounter this problem if you refresh the IMAP folders list several times. I've seen this problem posted all over the internet, but I could not find the fix for it. Sometimes people thought they fixed the problem by removing the value in the Root folder path, only to discover that when you do that, Windows Live Mail will stop storing things in the special folders on the IMAP server — the folders with names like Sent, Drafts, Trash, and Junk.

Well, I finally figured out the fix for myself. This particular solution works with HostMonster IMAP servers, and I suspect it will apply to many other Linux-based hosting services, too. The solution is as follows:

  1. Open Windows Live Mail.
  2. Right-click on the account name in question, and select Properties.
  3. Select the IMAP tab.
  4. Enter the values as you see them in the image below.
  5. Click on OK.
  6. You should see a message box asking "Would you like to refresh your folder list?". Select Yes.
  7. The program should download the list of folders from the server.
  8. Hopefully, you will now have your Inbox back, and still have the special folders working properly.

Be sure to enter just a lone period (dot) into the Root folder path box. You may need to adjust the folder names (after the dot) to match exactly what your email server uses for the special folder names.


©2017  CDU Computer Consulting